Privacy Policy

Last updated: January 2026

1. Information We Collect

When you visit our site or request service, we collect the information you provide directly — your name, phone number, ZIP code, the nature of your garage door issue, and your preferred service time. We also automatically collect technical information about your visit, including your IP address, browser type, operating system, approximate location, referring page, and the pages you interact with. We use cookies and similar technologies to identify returning visitors and to measure the performance of our service.

2. How We Use Your Information

We use the information you provide to contact you about the service you requested, schedule a technician, and follow up afterward. We use technical and analytics information to understand how our site performs and to improve it.

3. Sharing With Third Parties

We share the contact information and service details you submit with licensed local garage door repair contractors in our network so they can respond to your request. In some cases, we may transfer or sell your submission to a single contractor who will service your area. We do not sell raw browsing data to unaffiliated advertisers.

We may also share information with service providers (such as hosting providers, analytics vendors, and security services like Cloudflare) who process data on our behalf under confidentiality agreements.

4. Cookies

We use first-party cookies to identify your browser across pages (a persistent visitor cookie), to group page loads into a single session, and to remember the source that referred you. These cookies do not contain personally identifying information on their own. Most browsers allow you to refuse or delete cookies, though doing so may affect site functionality.

5. Data Retention

We retain service request information for as long as necessary to complete the service and for a reasonable follow-up period, typically up to 24 months. Technical log data is retained for a shorter period and is periodically purged.

6. Your Rights

You may request a copy of the information we hold about you, ask that it be corrected, or request that it be deleted. Residents of certain states (including California) have additional rights under state law, including the right to opt out of the sale of personal information. To exercise any of these rights, email us at [email protected].

7. Security

We use industry-standard security measures, including TLS encryption in transit, hardened server configuration, and access controls on administrative systems. No system is perfectly secure, but we take reasonable steps to protect the information you provide.

8. Children

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this policy from time to time. Material changes will be posted on this page with a new "Last updated" date.

10. Contact

Questions about this policy can be sent to [email protected] or by mail to 123 Main St, Suite 100.